To be a leader in laboratory diagnostics Eswatini, focused on empowering health and impacting lives.

Our customer service charter sets out our commitment to provide our customers wit exceptional , quality service . it outlines our customers rights and obligations as well as what our customes can expect from us.

What to expect from Lifespan Diagnostics?

Lifespan Diagnostics will ensure that our staff:

Delivers our service in a friendly and inclusive manner
Treat all customers equality and without discrimination
Maintain confiidentiality at all times
Give customers clear and helpful information
Have the relevant knowledge and experiance, responsibility and authority to deal with customers enquires or refers you to someone who can

Confidentiality

All infromation both personal and business,provided by customers,will be dealt with in confidence and in a manner that respect dignity

Reliability

We shall provide timely , reliable,consistent quality service

Accessbility

Lifespan diagnostics strive to ensure that all facilities,resources and information are fully accessbile to all our clients.

Helping us to help you

You can help us meet our commitments to you by:

Being polite and respectful
Respecting the rights of , and providing courtesy towards, other customers.
Being open and honest with us by providig accurate and complete details when contacting us.
Using appropriate channels for customers request , compliants and compliments.
Working wiht us to solve problems
Telling us where we fall short on our services in any aspects so that we may continoulsy improve our services to you
Helping us recognize our employees by telling us when you have received excellent customer service.

How to make a complaint
Our staff is dedicated to providing a professional srvice adn getting things right the first time.Despite our commitment to professional service, we acknowledge that things may not always meet customer expectations.we have a standard procedure in place to ensure that we investigate your complaint fully fairly.

Some complaints can be dealt with immediately.Where this is not possbile,we will acknowledge your complaint in writing or by telephne to confirm that we have understood your concerns correctly.Complaints may be directed in writing to customerservice@lifespandiagnostics.co.sz or telephonically to (+268)76507991
We will investigate your complaint and respond within 5 working days of receipt. We will also inform you of any actions and endeavor to try satisfying your complaints.

If you are not satisfied with the reponse(s) provided,you may raise your concerns at a more senior level by writing formally to the Laboratory Manager via hq@lifespandiagnostics.co.sz

Customer Reviews

Please complete the form below for your complaints

Complainant's Name

Complainant's Phone Number:

Email Address:

The Complaint is Regarding:

Nature of Complaint:

Name of The Company/ person of which/whom the complaint is filed:

Branch Name and Position:

Summary of Events:

Customer Service Charter

Our Mission To offer accessible clinical laboratory solutions through innovative methods that deliver timely and accurate results which adhere to quality standards.

Our Vision

To be a leader in laboratory diagnostics Eswatini, focused on empowering health and impacting lives.

Confidentiality

Reliability

Accessbility

Customer Reviews

Our Mission
To offer accessible clinical laboratory solutions through innovative methods that deliver timely and accurate results which adhere to quality standards.