Customer Service Charter
Our Mission
To offer accessible clinical laboratory solutions through innovative methods that deliver timely and accurate results which adhere to quality standards.
Our Vision
To be a leader in laboratory diagnostics Eswatini, focused on empowering health and impacting lives.
Our customer service charter sets out our commitment to provide our customers wit exceptional , quality service . it outlines our customers rights and obligations as well as what our customes can expect from us.
What to expect from Lifespan Diagnostics?
Lifespan Diagnostics will ensure that our staff:
- Delivers our service in a friendly and inclusive manner
- Treat all customers equality and without discrimination
- Maintain confiidentiality at all times
- Give customers clear and helpful information
- Have the relevant knowledge and experiance, responsibility and authority to deal with customers enquires or refers you to someone who can